Lv918 believes that the thrill of gaming should always go hand in hand with safety and responsibility. We provide a range of tools and resources to help you stay in control at all times.
At lv918, online gaming is a source of fun and entertainment — not a way to earn income or escape from problems. We understand that most of our members play in a healthy and responsible manner, yet we also recognise that a small number of individuals may face challenges related to their gaming habits.
That is why lv918 has developed a comprehensive responsible gaming framework, encompassing personal control tools, early detection systems, and access to professional support. We want every member to enjoy a fun gaming experience without letting it impact their daily life, finances, or personal relationships.
Responsible gaming means playing with money you can afford to spend on entertainment, setting clear time and budget limits, and knowing when to take a break. At lv918, we provide all the tools you need to ensure your gaming experience remains positive and enjoyable.
Always Remember: Play for entertainment, not to relieve stress or solve financial problems. Every win is a bonus, not a guarantee. Set your limits before you start playing and stick to them.
Decide how much money you are willing to spend on entertainment before you start playing, and do not exceed that limit.
Set daily or weekly gaming time limits. Take regular breaks and do not let gaming take over your daily schedule.
Accept losses as part of the game. Chasing losses by betting more is a serious warning sign.
Avoid playing when you are stressed, feeling down, or under the influence of alcohol — your emotional state can affect your gaming decisions.
Always prioritise household bills, family needs, and work responsibilities before allocating money for entertainment.
We provide a range of control tools that you can activate directly from your account. All of these tools are designed to give you full control over your gaming experience.
Set the maximum daily, weekly, or monthly deposit amount directly from your account settings. This limit takes effect immediately and can only be decreased instantly — increasing the limit requires a 7-day waiting period for added protection.
Set a limit on your gaming session duration. The lv918 system will send an alert when your time limit is approaching and will automatically end the session once the limit is exceeded, ensuring you do not spend too long in front of the screen.
Choose to exclude yourself from the lv918 platform for a specified period — from 24 hours up to 5 years. During the exclusion period, you will not be able to access your account or make any transactions.
Track your gaming history in detail, including total time, deposits, and losses over a set period. Weekly and monthly reports are available in your account dashboard to help with self-assessment.
Activate automatic notifications that will alert you when you have been playing for a set period of time, or when your daily budget limit is close to being reached. These reminders are sent via your app and registered email.
If you feel the need to stop playing immediately, the account freeze feature can be activated in under a minute directly from your account settings, or by contacting lv918 support 24/7.
Problem gambling can develop gradually without us realising it. Recognising the early warning signs is the most important first step toward getting help. Here are some indicators that deserve serious attention:
You frequently find yourself playing longer or spending more than you originally intended, even after promising yourself to stop.
You find yourself increasing your wager or continuing to play in an attempt to recover money you have lost, rather than accepting the loss calmly.
Overdue bills, neglected work, strained family relationships, or disregarding your own health because time and money are being spent on gaming.
Borrowing money from family, friends, or financial institutions solely for use in gaming is a serious warning sign that requires immediate attention.
Lying to family members or friends about how long you play and how much money you spend on gaming indicates an awareness that the habit has become uncontrollable.
Using gaming as a way to forget problems, relieve stress, or escape from daily reality is a highly dangerous pattern.
Answer the questions below honestly. If you answer "Yes" to three or more questions, we encourage you to contact the lv918 support team or seek professional help.
Have you ever played longer than you planned, even after intending to stop?
Have you ever spent money on gaming that was meant for daily necessities such as bills, food, or transportation?
Do you feel restless, irritable, or uncomfortable when trying to cut back or stop playing?
Have you ever lied to family or friends about how much time or money you have spent on gaming?
Have you ever tried to recover lost money by continuing to play or increasing your wager amount?
Has gaming started to interfere with your personal relationships, work performance, or mental health?
If you answer "Yes" to 3 or more questions: This may be a sign that you need support. Reach out to the lv918 team via live chat or email at [email protected] for confidential guidance and assistance.
Setting your playing limits at lv918 is straightforward and can be done in just a few minutes. Here is how to access your personal control tools.
Go to login page and enter your account credentials. Make sure you are using a secure device and a protected internet connection.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select from the available control tools — deposit limits, session time limits, automatic reminders, or self-exclusion options based on your needs.
Enter your desired limit value and select whether the limit applies on a daily, weekly, or monthly basis. Review before confirming.
Click the "Save" or "Confirm" button to activate the limit. You will receive a confirmation email to your registered address as a record.
If you encounter any difficulties or wish to request an immediate self-exclusion, contact the lv918 support team via live chat, available 24/7.
Important Note: Limits set to reduce your playing activity take effect immediately. Any request to increase an existing limit requires a minimum waiting period of 7 days — this is a deliberate safeguard we have put in place to help you think carefully before making that decision.
Below are answers to the most frequently asked questions by lv918 members regarding responsible gaming and the available control tools.
The lv918 support team is available to assist you 24 hours a day, 7 days a week. Reach us via live chat on the platform or by email at [email protected].
Start Live ChatIn addition to lv918's internal support, there are several professional organisations in Malaysia that provide free and confidential assistance to individuals experiencing gambling-related issues.
A free 24-hour counselling and psychosocial support service operated by the Malaysian Ministry of Women, Family and Community Development. Contact 15999 for immediate assistance.
Government hospitals in Malaysia provide psychiatric and counselling services for addiction-related issues. Consult your general practitioner to obtain a referral letter to the appropriate specialist.
The Malaysian Counselling Association (BKM) lists licensed and qualified counsellors to help with addiction-related issues and emotional stress. Sessions can be conducted in person or online.
A reminder from lv918: Asking for help is a sign of strength, not weakness. We are always by your side — whether for responsible gaming support within the platform or to help connect you with the right professional resources.
Lv918 offers over 500 premium games on a secure, fair, and responsible platform. Register your account today and enjoy a truly entertaining experience with full control in your hands.